Privacy Policy

I-Scream respects your privacy. This policy explains how we collect, use, store, and protect personal data when you browse our website, place an order, or contact us.

Information We Collect

• Contact details such as your name, phone number, email address, and WhatsApp contact when you submit an order or enquiry.
• Order and delivery information such as selected products, quantities, delivery address, order number, payment method, and delivery instructions.
• Basic website and transaction records needed for security, fraud prevention, troubleshooting, and service improvement.

How We Use Your Information

• To confirm orders, arrange payment, prepare delivery, and provide customer support.
• To notify you about order updates, delivery details, payment references, refunds, or replacement arrangements.
• To meet legal, accounting, security, and payment processing requirements.

Payment Information

When online payment is enabled, payment card or wallet details will be processed by our payment service provider. We do not store full card numbers or card security codes on this website.

Sharing of Information

We only share personal data with service providers who help us operate the website, process payments, deliver orders, send notifications, or meet legal obligations. We do not sell your personal data.

Data Retention and Security

We keep personal data only for as long as needed for order handling, customer service, accounting, legal compliance, and dispute resolution. We use reasonable safeguards to protect the data we hold.

Access and Correction

You may contact us to request access to or correction of your personal data, subject to identity verification and applicable legal requirements.

Contact

For privacy enquiries, please contact us at info@iscream.com.hk or via WhatsApp at +852 6739 8522.